New Customer Booking Form

Please complete the form below and we will give you a follow up call or email to confirm your booking.

Please note current vaccination certificates must be provided either by post, fax, email or in person within 7 days to confirm your booking.

 

New Customer Bookings



Your Details

Name:*
Phone number:*
Address:*
Suburb:*
Postcode:*
E-mail:*
Do you live in the Northern Suburbs?
How did you hear about us?


Emergency Contact (other than yourself)

Who would you trust with a life or death decision regarding your pet(s)?

Contact Name:
Contact Number:
Contact E-mail:
Contact Address:
Contact Suburb:
Contact Postcode:


Regular Veterinarian Details

Veterinarian Name:
Veterinarian Phone:


Boarding Dates

I would like to drop my animals off on: *
I would like to pick my animals up on: *
Any chance you will be picking your pets up before 12 noon?
Do you require the use of the pet taxi service? (Available Monday to Friday 8am to 5pm. Times will be arranged upon receipt of your booking)
How many times per year do you think you will need to board?
Number of DOGS on this booking:
Number of CATS on this booking:
Number of OTHER PETS on this booking:

Dog Booking

Dogs Name:
Breed:
Age (approximate) years + Months :
Weight (approximate) kgs :
Colour:
Sex:
My dog is mostly an:
My dog is:
Have you ever boarded this dog before?:
Has your dog ever climbed, jumped or dug under a fence?:
Has your dog ever bitten someone / another animal?:
Is your dog currently under vet care?:
Does your dog require medication?:
Name of medication / used for treating what medical issue?
Does your dog have any health problems or past injuries?:
Please provide details:
What diet is your dog currently being fed at home? Please include brands and/or flavours:
My dog needs to be fed more than once per day?:
My Dog chews:
My dog barks when:
My dog shows aggression when: (please check all that apply):
My beloved pet will require extra playtimes (additional fee applies):
If you have any other information you feel is relevant to your dog please let us know :

Dog Number 2

Dog 2 Name
Breed
Age (approximate) years + Months
Weight (approximate) kgs
Colour
Sex
My dog is
My dog is mostly an
Have you ever boarded this dog before?
Has your dog ever climbed, jumped or dug under a fence?
Has your dog ever bitten someone / another animal?
Is your dog currently under vet care?
Does your dog require medication?
Name of medication / used for treating what medical issue?
Does your dog have any health problems or past injuries?
Please provide details:
What diet is your dog currently being fed at home? Please include brands and/or flavours
My dog needs to be fed more than once per day?
My Dog chews
My dog barks when
My dog shows aggression when: (please check all that apply)
My beloved pet will require extra playtimes (additional fee applies)
If you have any other information you feel is relevant to your dog please let us know

Cat Booking


Cats Name:
Cat Breed:
Age (approx) years & months :
Weight (approximate) kgs. :
Colour.
Sex (please note all cats must be desexed) :
My cat is mostly an:
Have you ever boarded this cat before?
My cat needs to be fed more than once per day?
What diet is your cat currently being fed at home? (Please include brands and/or flavours).
My cat is:
Is your cat currently under vet care?
Does your cat require medication?
Name of medication / used for treating what medical issue?
Does your cat have any health problems or past injuries?
Please provide details:
My cat shows aggression when: (please check all that apply)
If you have any other information you feel is relevant to your cat please let us know

Cat 2 Booking


Cats Name
Cat Breed
Age (approx) years & months
Weight (approximate) kgs.
Colour
Sex (please note all cats must be desexed)
My cat is mostly an
Have you ever boarded this cat before?
My cat needs to be fed more than once per day?
What diet is your cat currently being fed at home? (Please include brands and/or flavours).
My cat is
Is your cat currently under vet care?
Does your cat require medication?
Name of medication / used for treating what medical issue?
Does your cat have any health problems or past injuries?
Please provide details:
My cat shows aggression when: (please check all that apply
If you have any other information you feel is relevant to your cat please let us know

Other Pet Booking


Pet Name:
Species:
Age (approx years & months)
Colour:
Sex:
My pet is mostly an:
Is your pet currently under vet care?
Does your pet require medication?
Name of medication / used for treating what medical issue?
Does your pet have any health problems or past injuries?
Please provide details:
What diet is your pet currently being fed at home? (Please include brands and/or flavours).
My pet needs to be fed more than once per day?
Have you ever boarded this pet before?
If you have any other information you feel is relevant to your pet please let us know

Other Pet 2 Booking


Pet Name:
Species:
Age (approx years & months)
Colour
Sex:
My pet is mostly an
Is your pet currently under vet care?
Does your pet require medication?
Name of medication / used for treating what medical issue?
Does your pet have any health problems or past injuries?
Please provide details:
What diet is your pet currently being fed at home? (Please include brands and/or flavours).
My pet needs to be fed more than once per day?
Have you ever boarded this pet before?
If you have any other information you feel is relevant to your pet please let us know


Vaccinations / Health

Current Vaccinations Required 
* All animals must have a CURRENT vaccination for the MINIMUM of a C.5 Vaccination in the case of dogs (This covers Distemper, Hepatitis, Parvo virus, Parainfluenza and Bordatella) or the MINIMUM of an F.3 vaccination for cats (This covers feline herpes virus, feline calicivirus and feline panleukopaenia). The owner must provide to Penfield Boarding Kennels and Cattery the veterinarian records stating such. This can be done via email, post or in person and is to be received within 7 days of booking and must be prior to the commencement of your booking. All animals accepted for boarding must be free of fleas and ticks, owner will be charged accordingly for any animal admitted in to the kennel with parasites. Owner hereby represents that this animal has not been exposed to the above conditions or received treatment for such in the last 30 days.*
Vaccination Records Required 
I understand that I must submit prior to my arrival at the kennels all up to date vaccination records (this can be done via email, post or in person). Failure to do so will result in a $15.00 records retrieval fee if we are required to contact your vet to confirm your pets’ vaccination status.*
Right To Refuse Entry 
I understand that if my pet is not up to date with the current vaccinations required or I fail to provide records stating such I WILL be refused entry to the kennels.*


General Terms

Penfield Boarding Kennels and Cattery will exercise reasonable care and safety of your pet and to keep the boarding premises safe and secure. Penfield Boarding Kennel and Cattery liability for any boarded pet will not exceed $100. Pet owner is solely responsible for any property damage or bodily damage inflicted by the boarded animal. Penfield Boarding Kennels and Cattery cannot guarantee against accidents / illness. We will not be liable for loss or damages to pet’s belongings.*

Disclaimer 

Pets must be restrained 
I understand my pet must be either on a leash or in a secure carrier for the safety of not only my own pet but for staff and the other guests on the premises upon arrival.*
Disclosure *
It is incumbent of all owners and/or their agents to disclose all previous, current or ongoing treatments and/or medical conditions to staff. These includes surgeries, behavioural issues / traits, external conditions etc, accepted by Penfield Kennels for boarding. If you are unsure please contact Penfield Kennels direct.*
Opening Hours *
I understand that Penfield Kennels and Cattery’s hours of operation are between 8am and 5pm, 7 days per week and I WILL only drop off and/or collect my pet during these hours. A breach of operating hours will result in a $100 out of hours charge being added to my account. *
Pickup Authorisation Required *
I understand that if my pet is to be collected by someone other than myself, I will provide the kennel with my nominated person’s name and contact number.*
Medication And Treatment Authorization *
Prescription medications must be provided in the original container with the veterinarian’s prescription. It will be administered as prescribed. Over the counter medications may be given only at the owner’s request. Penfield Boarding Kennels and Cattery is authorized by the owner to seek veterinary advice and care, including but not limited to emergency care, at their discretion and at the owner’s sole expense. Penfield Boarding Kennels and Cattery will attempt to contact the owner and/or nominated agent before obtaining this care if possible, but this document serves as full authorization to obtain veterinary care for the pet at the owner’s expense, whether or not the owner has been contacted.*

Please check each option to indicate you have been notified and will comply: *

Payment Terms

Payment In Advance *
Owner agrees to pay current boarding price and for all specialty services in advance. No cash refunds will be issued for any reason: boarding credit (valid for 6 months from issue) will be issued for cancellations within 7 days. No credit will be issued for early returns. Access to pet will be denied and pet will not be released until all charges are paid.*
Nightly Rates *
I understand I will be charged a nightly rate for boarding like a hotel e.g. Day of entry is charged for and if pick up is before 12 noon on the day of departure that day is not charged for.*
Please check each option to indicate you have been notified and will comply: **
Electronic Signature
Please type your full legal name which will act as your electronic signature on this agreement and will be confirmed and witnessed on admittance to the kennels.
*
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